The Avis Safety Pledge
The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe.
Customer advice regarding the Coronavirus
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookins.
Click here for our customer advice regarding the Coronavirus.
Picking up your vehicle with minimal contact
We're here to fulfil your vehicle rental needs and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.
- We use counter-screens to observe social distancing protocols where possible.
- Clear social distancing floor markings at rental desks
- Staff are provided with masks and gloves.
- Hand sanitisers are available
- Paperless rental agreements are available at most locations
- We are limiting the amount of passengers on each bus
Keeping our vehicles clean and safe
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Every vehicle is carefully cleaned before every rental
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We are using specific approved disinfectant
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Special attention is paid to: steering wheels, indicators, dashboards, hand grips, in-car entertainment controls, cup holders, centre consoles, and all door handles both inside and out
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Staff are provided with masks and gloves
Returning your vehicle safely and preparing it for the next renter
- When you leave the vehicle, please check that you have removed all your belongings, personal effects and rubbish
- We will send your receipt to the email address on file / provided to us when you return the car. Or you can retrieve your invoice here, 36 hours after your rental.
- A paper receipt will be available if required
- Vehicle cleaned again ready for the next rental
Keeping our employees safe
- Staff are provided with masks and gloves
- Employees are required to stay at home if they don’t feel well
- Employees are required to wash their hands frequently and have been trained on Health & Safety standards and on regulation guidelines, including products and processes available to ensure your safety
If you must travel during this time, or if you are planning future travel, we are here for you and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.