1. Making a Booking
1.1 A booking allows you to reserve a vehicle of a particular category and optional extras to be collected at a particular time, date and location and for the agreed rental period so long as you meet our rental requirements.
2.1 If you are booking through one of our websites it is possible to pre-pay your rental as well as to pay at your rental station. If you choose to pre-pay you are agreeing that the company Alp hf. can authorize your chosen method of payment the total sum as well as agreeing to our Booking Conditions.
2.2 Not all optional extras are capable of being pre-paid online. These costs are paid for at the rental location upon arrival.
2.3 In order to validate a rental you are required to present a credit card in your name. We cannot remotely authorise credit cards, nor can we accept authorisation from a credit card if the cardholder is not present. We accept Mastercard, Visa, and American Express. In some instances we can accept Visa or Mastercard debit cards. Whether your debit card is acceptable or not depends on if we can authorize payment in same manner as we would a credit card. We do not accept cash, or prepaid credit cards.
2.4 At the time of collection we will take a pre-authorization on your card to cover the estimated cost of any extras, fuel and traffic fines. If your rental is not pre-paid the pre-authorization will also include the total cost of your rental and at the end of the lease, the authorization is used to pay for the rental. If at the end of your rental, your costs are higher than the pre-authorization, you agree that we may charge the outstanding balance to the same credit card.
3. Changing your Booking
3.1 Any changes to a booking are subject to availability of our vehicles at any given time. Please be advised that changes to bookings are subject to the current rates at the time of modification meaning the price could change.
3.2 If the booking is pre-paid and changes are made which stand to lower the overall price of the rental, it is not possible to refund the difference. You can however, take advantage of the difference in the form of credit to pay for extras as part of your rental.
3.3 If the booking is prepaid and you decide to return the car earlier than booked, it is not possible to refund the un-used days.
4. Cancelling your Booking
4.1 Pre-paid bookings
Free cancellation/full refund on Pay online (prepay) bookings up to 48 hours before the day your rental was due to begin.
If you cancel more than 48 hours before the rental, you'll recieve a full refund minus the lower of i) 2 day of your booking or ii) a fixed fee of 60 EUR.
If you have to cancel less than 48 hours, a cancellation fee of the equivalent of 3 rental days is retained. If the cancelled rental is 3 days or less, the whole prepaid amount is retained.
If you do not collect your vehicle and do not cancel, there is no refund and the full voucher amount will be retained.
You can cancel a Pay-on-Collection ("pay later") booking up to the time your rental was due to begin.
4.2 Not pre-paid bookings
If you fail to show up on the time of rental, a compensation charge of 7.000 ISK will apply.
5. Minimum Age and Driving License
5.1 Passenger cars: the driver must be at least 20 years old. Drivers who are 18-19 years old are subject to an additional Young Driver fee. All drivers must have held their license for at least one year before the start of the rental.
5.2 Jeeps and SUVs: the driver must be at least 23 years old. Drivers who are 20-22 years old are subject to an additional Young Driver fee. All drivers must have held their license for at least one year before the start of the rental.
5.3 Large SUVs and Luxury cars: the driver must be at least 25 years old. Drivers who are 23-24 years old are subject to an additional Young Driver fee. These categories require all renters to have held a license for at least three years before the start of the rental.
5.4 At the time of rental, the driver must present a driving license that they have held for at least one year (three years for larger SUVs and luxury cars). If the driving license does not show the driver has held it for the minimum period then they must provide evidence, such as previous driving licenses or a letter from their driving license authority stating that they have held it for at least the minimum period.
5.5 The rental of larger vehicles which require advanced licenses necessitates the driver to present the appropriate valid license.
5.6 Drivers must bring an international driving license or an offical translation if:
- The driving license was issued in a non-roman alphabet like Arabic, Chinese, Greek, Russian, Hebrew or Japanese or other similar non-roman alphabet based languages.
- The driving license was issued outside of Europe or North America.
5.7 Additional drivers must be registered on the rental agreement and meet the same driving license criteria that the main driver is.
6. Late for ´pick up´
6.1 In the case of flight delays, we will keep your car ready for you at no extra cost as long as your flight information is in the booking so that we can be prepared for your arrival.
6.2 We guarantee your vehicle will be made available to you up to 24 hours after the rental was due to start. After 24 hours from the time of collection we cannot guarantee that the vehicle is ready or available.
7. General Conditions
7.1 You are not permitted to travel with the car outside of the country in any circumstances.