CORONAVIRUS: LATEST ADVICE
Customer advice regarding the Coronavirus
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
While travel restrictions are in place, some of our stations might have shortened opening hours.
Our call center is open weekdays from 8:00 until 17:00 and Saturdays from 9:00 until 14:00.
Our rental desk at the KEF Keflavík International Airport is open for all arrivals from 6:00 until 1:00.
Our return center at KEF Arnarvellir is open for all departures from 6:00 until 1:00.
Our Reykjavík downtown office is open weekdays from 8:00 until 17:00 and during weekends from 8:00 until 14:00.
Our rental desk at the RKV Reykjavík Domestic Airport is open weekdays from 8:00 until 17:00.
Our rental desk at the AEY Akureyri Domestic Airport and our Akureyri downtown office are open weekdays from 8:00 until 17:00.
All of our other locations are open every day from 8:00 until 18:00.
Please contact our Reservation Centre at +354 591 4000 for further information
Opening hours may change, changes will be announced when applied.
Please note that during public holidays our opening hours might change.
Please contact our Service Center via tel. +354 591 4000 or email email@example.com for further details.
What should I do if I have already made a booking, but it’s impacted by the Coronavirus?
We are taking a number of measures to support our customers as much as possible during this time If you have already made a booking, but it is impacted by the restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
- Cancellation fees for any Pay on Collection (Pay Later) customers impacted by Coronavirus-related travel bans, will be waivered
- Cancellation fees for any Pay Online (Pre-Pay) rental customers impacted by Coronavirus-related travel bans, will be waivered
For any customers who have booked through a third-party broker, please contact that broker directly for further guidance should your travel be disrupted.
What about bookings not directly impacted by Coronavirus restrictions?
For the time being, there will not be any penalties for changes made up to 72 hours before the start of your rental.
To make any changes, please contact our reservations team via e-mail: firstname.lastname@example.org or via phone call at +354 591 4000.
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We have also implemented additional cleaning techniques to our counters and surfaces in our vehicles with alcohol-based wipes.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the Ministry of Health of Iceland.