Frequently Asked Questions
Frequently Asked Questions
What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.
Don't forget: Please don't include credit card details in any of your messages.
CHOOSING YOUR HIRE VEHICLE
Can I choose the specific vehicle I want to hire?
Remember to book at least 72 hours before your journey so we can prepare your car.
Fuel
Will my hire car come with a full tank of fuel?
Choose from:
1. Bring Back Full: If you return your hire car with a full tank of fuel, we won’t charge you – even if you chose Fuel Up Front when you collected it.
2. Fuel Up Front: You can pay for a full tank of fuel when you collect your car to save you refuelling at the end of your trip.
3. Pay On Return: If you don’t return your hire car full and didn’t choose Fuel Up Front, we can refuel it when you bring it back. But this is the most expensive option.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
PAYING FOR YOUR HIRE VEHICLE
I have forgotten my credit card; can my family email a photocopy of my credit card?
When do I need to pay for my hire vehicle?
There are some extras, such as additional cover that you can’t pay for until you collect your vehicle. Don’t worry. These will of course still be reserved for you.
If you prefer, you can pay at the hire station. When you collect your vehicle we’ll swipe your credit card to gain authorisation for the full hire cost (including extras) but won’t take full payment until you return your vehicle.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
I have just received a text from my bank informing me that you have charged my credit card with xxkr.
How much do you block on a credit card?
If you chose to pay when you return your hire vehicle, we will hold the full cost of the hire against your credit card plus extras and the estimated cost of a tank of fuel.
How long does it take for the security block to be released?
EXTRA CHARGES
How much is the excess charge?
When you hire a vehicle with us, you’ll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle Theft Cover to safeguard you on your journey. By law, Personal Accident Insurance is included with all rentals in Iceland but may be offered as a separate insurance in other countries. It covers the renter for medical costs and accidental death during the rental. It does not appear in the contract.
Third party cover is the basic level you need to hire a vehicle – that’s why we always include it. Should you damage another vehicle or passengers and their property, you won’t have to pay for repairs or injuries.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
COLLECTING YOUR HIRE VEHICLE
What do I need to bring when I collect my hire vehicle?
• Driving licence
• Credit card (if it's a high value vehicle, perhaps two for added security. Please check your booking)
• Proof of any discount (such as a frequent flyer or Avis Preferred card)
• Photo ID for international rentals (such as a passport or photo driving licence)
If you’re an Avis Preferred member, simply bring your membership card and your full driving licence. For example, the photo card and paper part if you hold a UK driving licence.
Lastly, if you booked online or over the phone, don’t forget to bring a copy of your email confirmation showing your unique booking reference.